Accessibility Statement for Waste Collection Hounslow Online Services

This accessibility statement explains how we design and manage the Waste Collection Hounslow online information and services so that as many people as possible can use them. We are committed to providing a digital service that is easy to use and accessible for residents, visitors and businesses arranging waste and recycling collections in the Hounslow area.

Our commitment to accessibility

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised standards that describe how to make web content more accessible to people with a wide range of access needs, including users who rely on assistive technologies or alternative ways of navigating and viewing content.

Accessibility is an ongoing process. We review our waste collection pages, forms and online information regularly and we work to address any issues that may prevent people from accessing services equally.

How the Waste Collection Hounslow website is designed for accessibility

The Waste Collection Hounslow online service has been designed to be used by as many people as possible. For example, you should be able to:

change the text size using your browser settings

navigate most of the website using a keyboard only

navigate most of the website using speech recognition software

use screen-reader software to access the content describing waste and recycling services

use high-contrast settings or custom colour schemes applied through your device or browser

Content is written in clear, straightforward language wherever possible, and important information about waste collection in Hounslow, such as bin collection days and service disruptions, is presented in a logical and consistent way.

Screen-reader support

The structure of our pages is designed to work with screen-readers. Headings are used to organise content so that people can move quickly between sections, for example from general information on waste collection in Hounslow to specific details on recycling, garden waste or bulky waste services.

Alternative text is provided for informative images wherever possible so that screen-readers can describe visual content. We aim to ensure that form fields on our waste collection pages are clearly labelled so that users can request or manage services without needing to see the screen.

Keyboard navigation

We support keyboard navigation for users who cannot or prefer not to use a mouse or touch screen. It should be possible to move between links, buttons and form fields using the tab, shift plus tab and arrow keys. Where relevant, the focused element is visible so users can see where they are on the page when arranging or changing waste collection services in Hounslow.

We avoid using keyboard traps, and interactive elements such as forms are designed so they can be completed and submitted using only the keyboard.

Compatibility with assistive technologies and devices

The Waste Collection Hounslow online service is designed to work with the most commonly used assistive technologies, web browsers and operating systems. While we cannot test every possible combination, we aim to support a wide range of devices, including desktop computers, laptops, tablets and mobile phones.

We aim for our pages to be responsive so that you can access waste collection information in Hounslow on different screen sizes without losing important content or functionality.

What we are doing to improve accessibility

We review our waste and recycling content regularly and plan improvements based on user feedback and accessibility checks. This includes checking headings, colour contrast, link text, form labels and error messages to help ensure they support all users.

Where we identify issues that may affect people accessing waste collection services in Hounslow, we work to fix them as quickly as possible, prioritising issues that create significant barriers.

Contact us with accessibility requests or feedback

If you need information about Waste Collection Hounslow in a different format, such as large print, easy read, audio or another format that better meets your needs, you can contact us and explain what you require. Please tell us which waste collection information you are trying to access, the format you need and how we can contact you.

You can also contact us to report any accessibility problems you experience when using the Waste Collection Hounslow online service. When you contact us, please describe the issue, the page where it occurred and the device or assistive technology you were using if you feel able to share that information.

We review all accessibility feedback and use it to improve the experience for everyone who needs to arrange, manage or find information about waste collection in Hounslow.

Enforcement of this accessibility statement

If you are not satisfied with the response you receive about an accessibility issue affecting the Waste Collection Hounslow online service, you have the right to escalate your concern through the relevant local or national complaints and equality procedures. Details of those procedures are available from the appropriate public bodies.